——Sany Poland（Europe Division）Successfully Conducted the 2024 “On Site Service Marathon”
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From November 12 to December 3, 2024, the service team of Sany Poland embarked on its annual “On Site Service Marathon” with enthusiasm and dedication. Spanning across Poland, Slovakia, Serbia, Bosnia and Herzegovina, Croatia, and other countries, the team covered over 6,000 kilometers during this initiative. Divided into groups, they partnered with six distributors, visited 31 customers, conducted comprehensive inspections of 40 machines, and successfully completed on-site repairs for five of them. This journey was not just a technical inspection tourbut also a voyage of trust and responsibility.
The road of inspection was far from smooth. The team encountered bright sunny days, pouring rain, muddy paths, and even snowy winter weather. Yet, regardless of the changing conditions, the “On Site Service Marathon” team maintained unwavering dedication and professionalism. From setting off at dawn to wrapping up at dusk, they tirelessly traveled to each customer’s site, earning trust through their commitment and technical expertise.
Despite the challenges of the journey, it was also filled with warmth and inspiration. During each customer visit, the Sany Poland team felt the deep trust and support from their clients. The high praise for the company’s products and appreciation for the team’s efforts were the greatest encouragement. Many customers warmly welcomed the team, offering convenient conditions for equipment inspections, which made the entire process smoother. These heartwarming moments not only strengthened the bond between Sany Poland and its customers but also brought a sense of warmth to the team in the winter cold.
The significance of the “On Site Service Marathon” extends far beyond machine inspections. It lies in the transmission of the company’s service philosophy and the elevation of its brand image. Through face-to-face communication, the team gained deeper insights into customers’ needs and listened to their suggestions and feedback, providing valuable references for future service improvements. Moreover, this initiative allowed more customers to experience SANY’s warmth and professionalism firsthand, fulfilling the company’s promise of “Customer First” in a tangible way.
The journey of service has no end, the “On Site Service Marathon” is just the beginning. Moving forward, the Sany Poland service team will continue to approach every customer with greater passion and unwavering commitment. They will expend the breadth of partnerships with their steps and deepen trust with their actions. Every drop of sweat shed is a testament to creating value for customers, and every sincere effort is evidence of SANY’s growth in Eastern and Southeastern Europe. Let us look forward to the next meeting and another chapter of Sany Poland’s service success story!
